How to submit a complaint
Complaints addressed to GBSAPRI S.p.A. (RUI no. B000054892) may be sent in writing, for the attention of the Complaints Department (Funzione Reclami), to one of the following addresses:
- Ordinary or registered mail: Viale Erminio Spalla, 9 – 00142 Rome
- E-mail: gestionereclami@gbsapri.it
- Certified e-mail (PEC): gbsapri@legalmail.it
To help start the complaint handling procedure promptly, a dedicated complaint submission form (PDF) is available, which complainants may use, at their discretion, to submit their complaint to the broker.
If you are not satisfied with the reply
If the complainant is not satisfied with the outcome of the complaint to the Broker or to the insurance company or, if no reply is received within the legal deadline, the complainant is entitled to appeal to the Insurance Arbitrator (Arbitro Assicurativo) through the portal available on its website (www.arbitroassicurativo.org), where further admissibility requirements, information on how to submit the appeal and any other useful guidance can be found. The complainant may also use any other out-of-court dispute resolution systems provided for by the regulations in force.
In the same cases, the complainant may also contact IVASS by filling in the form contained in the Complaints Guide available at www.ivass.it/consumatori/reclami/Allegato2_Guida_ai_reclami.pdf (in Italian), or CONSOB (registered office: Via Giovanni Battista Martini 3 – 00198 Rome), as may be provided for by the Additional KID/DIP of the relevant policy, enclosing the documentation relating to the complaint.
The possibility of taking legal action before the courts remains unaffected.